At LUNNHOM.COM, we want you to be completely satisfied with your luxury storage boxes. If for any reason you are not satisfied with your purchase, we offer a 30-day refund and return policy. Please review the following details regarding our policy:

  1. Eligibility:
    To be eligible for a refund or return, the following conditions must be met:
    a. The request for refund or return must be made within 30 days from the date of delivery.
    b. The luxury storage boxes must be unused, in their original condition, and in the original packaging.
    c. Proof of purchase, such as the order number or receipt, must be provided.
  2. Refund Process:
    To initiate a refund, please follow these steps:
    a. Contact our customer support team within 30 days from the date of delivery to request a refund.
    b. Provide the necessary information, including your order number and reason for the refund request.
    c. Our customer support team will guide you through the return process and provide you with instructions on how to return the luxury storage boxes.
  3. Return Shipping:
    a. Return shipping costs: Unless the return is due to a manufacturing defect or an error on our part, the customer is responsible for the return shipping costs.
    b. Return shipping method: We recommend using a trackable shipping method to ensure the safe and timely return of the luxury storage boxes. The customer is responsible for ensuring that the items are securely packaged to prevent damage during transit.
  4. Inspection and Refund:
    a. Inspection: Once we receive the returned luxury storage boxes, our team will inspect them to verify their condition and eligibility for a refund.
    b. Refund: If the returned items meet the eligibility criteria, we will initiate a refund to your original payment method. Please note that shipping charges, if any, and any applicable restocking fees mentioned in our policy will be deducted from the refund amount.
  5. Exclusions:
    The following items are not eligible for a refund or return:
    a. Customized or personalized luxury storage boxes.
    b. Items that have been used, damaged, or altered.
    c. Items without their original packaging.
  6. Damaged or Defective Items:
    a. If you receive damaged or defective luxury storage boxes, please contact our customer support team within 48 hours of delivery to report the issue.
    b. Provide detailed information and, if possible, include photographs of the damaged or defective items.
    c. Our customer support team will assist you in resolving the issue, which may include providing a replacement or initiating a refund, depending on the circumstances.
  7. Modification of Policy:
    LUNNHOM.COM reserves the right to modify or amend the Refund and Return Policy at any time without prior notice. Any changes made will not affect orders placed before the modification or amendment of the policy.

Please feel free to contact our customer support team if you have any questions or require further assistance regarding our Refund and Return Policy.