At LUNNHOM.COM, we stand behind the quality and craftsmanship of our luxury storage boxes. We are committed to ensuring your satisfaction and offer the following guarantee terms:

  1. Product Guarantee:
    a. Quality Assurance: We guarantee that our luxury storage boxes are made with high-quality materials and undergo strict quality control measures to meet our standards.
    b. Defects and Workmanship: In the event of any manufacturing defects or flaws in workmanship, we will take responsibility and provide a suitable resolution.
  2. Guarantee Period:
    a. The guarantee period for our luxury storage boxes is 2 years from the date of purchase.
    b. This guarantee covers defects or issues that arise under normal use during the specified guarantee period.
  3. Coverage and Exclusions:
    a. Our guarantee covers manufacturing defects, flaws in workmanship, or issues that affect the normal functioning or structural integrity of the luxury storage boxes.
    b. The guarantee does not cover damages caused by improper use, mishandling, neglect, accidents, modifications, or unauthorized repairs.
    c. Normal wear and tear, including minor scratches or surface imperfections, is not covered under the guarantee.
  4. Claim Process:
    a. To make a guarantee claim, please contact our customer support team and provide the necessary details, including your order number and a description of the issue.
    b. Our customer support team may request additional information or photographs to assess the claim.
    c. If the claim is determined to be valid within the guarantee period, we will provide an appropriate resolution, which may include repair, replacement, or refund, at our discretion.
  5. Resolution Options:
    a. Repair: If feasible, we may offer to repair the luxury storage boxes to restore them to their intended functionality and appearance.
    b. Replacement: If a repair is not possible or practical, we may offer a replacement of the same or comparable product.
    c. Refund: In certain cases, we may provide a refund if repair or replacement is not viable or if mutually agreed upon.
  6. Return Shipping:
    a. If a return is necessary as part of the guarantee claim, we will provide instructions and, in some cases, cover the return shipping costs. Please follow the return instructions provided by our customer support team.
  7. Limitations:
    a. Our guarantee is non-transferable and applies only to the original purchaser.
    b. The guarantee is limited to the luxury storage boxes and does not extend to any accessories or additional items included with the purchase.
  8. Modification of Guarantee Terms:
    LUNNHOM.COM reserves the right to modify or amend the Guarantee Terms at any time without prior notice. Any changes made will not affect claims submitted before the modification or amendment of the terms.

Please reach out to our customer support team for any questions or further assistance regarding our Guarantee Terms.